Vista MSCOMM32 / Error 339 official thread
Printed From: Aurora
Category: Aurora Sequencer Software
Forum Name: Installation Issues
Forum Discription: This is the place to discuss issues with installing Aurora
URL: http://www.aurorashow.com/forum/forum_posts.asp?TID=250
Printed Date: 28 Apr 2024 at 11:32am
Software Version: Web Wiz Forums 9.06 - http://www.webwizforums.com
Topic: Vista MSCOMM32 / Error 339 official thread
Posted By: LightsOnLogan
Subject: Vista MSCOMM32 / Error 339 official thread
Date Posted: 02 Sep 2008 at 8:39am
|
A small percentage of users have reported that a new install of Aurora on some Vista systems will report an error message about MSCOMM32 and will not start up. The specific error message follows:
Aurora encountered unexpected error and will now reset.
339: Component "MSCOMM32.OCX" or one of its dependencies not correctly registered: a file is missing or invalid
WAVspy Resize
Main
Cause: Another application has previously been installed that contains an incompatible or incomplete version of MSCOMM32.
Solution:
http://www.aurorashow.com/downloads/auroravistapatch.zip -
1. Uninstall Aurora
2. Download http://www.aurorashow.com/downloads/aurora_1_0_0_b.zip - http://www.aurorashow.com/downloads/aurora_1_0_0_b.zip
3. Install the new version you just downloaded.
------------- http://www.aurorashow.com/"> 
|
Replies:
Posted By: wellinge
Date Posted: 02 Sep 2008 at 10:22am
| I know this is a dumb question...but how do you check to see which service pack you have? I'm almost positive that I saw once windows update install a service pack. I'm comming up with this error and I run Vista. I have Spectrum installed...would this be why? |
Posted By: LightsOnLogan
Date Posted: 02 Sep 2008 at 10:53am
|
Having Spectrum installed will not affect Aurora. If you have been keeping current with Windows Update then you probably do have the service pack installed. You will need to follow the second procedure to fix this error message. ------------- http://www.aurorashow.com/">
|
Posted By: LightChristmas
Date Posted: 02 Sep 2008 at 10:57am
I don't believe in dumb questions. Only dumb ones are the ones that go unasked. Right click on the "My Computer" icon and click on Properties. A screen will pop up describing it all. It will be abbreviated as SP1. What kind of error are you getting? ------------- http://www.aurorashow.com/"> 
|
Posted By: wellinge
Date Posted: 02 Sep 2008 at 11:07am
| I do indeed have sp1. I'm getting the same exact error as stated above. Only in scheduler though I believe. |
Posted By: LightsOnLogan
Date Posted: 02 Sep 2008 at 11:21am
|
wellinge,
Please try the second procedure. Remove C:\Windows\System32\MSCOMM32.OCX and then reinstall Aurora. ------------- http://www.aurorashow.com/">
|
Posted By: LightChristmas
Date Posted: 02 Sep 2008 at 11:21am
|
Don't want to sound nit-picky, but can you chronicle the exact chain of events (each step you've done) to generate the error? Can't get it to hiccup here. You did reboot your computer after installing, right? ------------- http://www.aurorashow.com/">
|
Posted By: LightsOnLogan
Date Posted: 02 Sep 2008 at 12:44pm
|
Thread has been updated with a new procedure in the original post. ------------- http://www.aurorashow.com/">
|
Posted By: wellinge
Date Posted: 02 Sep 2008 at 4:08pm
| ok so I downloaded it. What do I do with the .bat file? I don't have the "run as administrator" option when I right click it. I have that user control or whatever turned off. |
Posted By: LightChristmas
Date Posted: 02 Sep 2008 at 4:11pm
|
Just double click on it and run it.
------------- http://www.aurorashow.com/">
|
Posted By: wellinge
Date Posted: 02 Sep 2008 at 4:11pm
|
ok nevermind. I got it to work. Well I think... It popped up a command prompt window for a second, and then it went away. Is this it? |
Posted By: LightChristmas
Date Posted: 02 Sep 2008 at 4:17pm
|
Thats all she wrote! Enjoy!
------------- http://www.aurorashow.com/">
|
Posted By: LightsOnLogan
Date Posted: 02 Sep 2008 at 6:17pm
|
Correct... all you will see is the flash of a command prompt.
If you have UAC disabled then all you need to do for that step is to double click the file (no need for the "Run As Administrator" part). Ironically, some early research indicates that the problem may be the result of performing the installation with UAC turned off... we're still researching this and attempting to find a fix so that the patch will not be necessary. ------------- http://www.aurorashow.com/">
|
Posted By: wellinge
Date Posted: 03 Sep 2008 at 9:03am
| ok i hate to say this...haha. but it didn't work. I'm still getting the same error. I've tried the patch a couple of times even. Anymore ideas? |
Posted By: wellinge
Date Posted: 03 Sep 2008 at 9:13am
| and also a small thing that doesn't bother me, but just thought i'd let ya know. when i exit the program, it stops respoding for a few seconds and then ends. |
Posted By: JonB256
Date Posted: 03 Sep 2008 at 9:51am
|
wellinge, on your computer, do you know if your CPU supports "DEP" also known as Data Execution Protection? My AMD Phenom does and until I put Aurora Sequencer (I put Scheduler there also, though I don't know if it was a problem) in the DEP ignore" list, it was a little slow to quit and would give me a prompt down by the clock saying there was a DEP problem.
JonB ------------- JonB - D-Light user |
Posted By: LightChristmas
Date Posted: 03 Sep 2008 at 10:05am
|
An observation:
Reinstalled Vista this moning (LOR2 took a huge puke on my registry) and noticed that MSCOMM32 and MSCOMTL are not native to Vista (not installed), this means that a prior 3rd party software install placed these there.  ------------- http://www.aurorashow.com/">
|
Posted By: wellinge
Date Posted: 03 Sep 2008 at 10:15am
so what does this mean? haha 
|
Posted By: LightsOnLogan
Date Posted: 03 Sep 2008 at 10:21am
|
Yes, LC... these are not native to Vista and have to be included with the Aurora installer (they are). On a fresh install of Vista Aurora will install these correctly. When another app that requires these installs them before Aurora does the Aurora installer isn't handling the situation properly. ------------- http://www.aurorashow.com/">
|
Posted By: wellinge
Date Posted: 03 Sep 2008 at 10:32am
| oh man...i can't reinstall vista! |
Posted By: LightChristmas
Date Posted: 03 Sep 2008 at 10:40am
|
No!!!! Wellinge (or anyone else), by no means reinstall Vista! I'm one of the beta testers for Aurora, and just happened to crash my system last night (by hacking some files) trying to figure out this curent prob with the installer.
In this instance, modifying MSCOMCTL (the root of the Borealis errors) caused LOR2 to execute itself (how?? dunno) and try to fix itself. Long story short, it completey hosed the registry (even regfix didn't help). Spent most of the AM hours backing up/salvaging then reformatting drive and reinstalling Vista. Still doing the Update Hustle.  ------------- http://www.aurorashow.com/">
|
Posted By: wellinge
Date Posted: 03 Sep 2008 at 10:45am
| haha don't worry i wasn't going to! so is this something I should just wait for Aurora to fix? or what? |
Posted By: Slinkard
Date Posted: 03 Sep 2008 at 10:47am
|
Nah, you don't need to. Another application that you installed (not OS) installed a version of this file to your drive. Aurora installer seen that and for a lack of better words bugged out. So that is why you had to regsrv it again. your problem is solved Aurora knows it can use the file now.
Slink
Edit: You guys are posting fast. Back this post up 2 or 3 posts. ------------- http://www.aurorashow.com/"> 
Coming soon www.computerizedlights.com |
Posted By: wellinge
Date Posted: 03 Sep 2008 at 10:54am
| can someone post instructions on what to do to fix the registry or whatever? |
Posted By: JonB256
Date Posted: 03 Sep 2008 at 1:44pm
|
To "un-register" a file, at a command prompt type: regsvr32 /u filename.xxx
To "re-register" the file after installing Aurora type: regsvr32 filename.xxx
Worked for me with Vista Ultimate 32-bit (my CMD prompt automatically opened to the c:\windows\system32 folder so I didn't include the extra information)
------------- JonB - D-Light user |
Posted By: Slinkard
Date Posted: 03 Sep 2008 at 2:51pm
|
one small add on that: You need to be in the directory if you do it that way.
Or click the window key and R key at the same time (or start > the click run)
Type CMD
Then
To "un-register" a file, at a command prompt type: (directory where file is located) C:\system32\regsrv32 -u filename.xxx
To "re-register" the file after installing Aurora type: (directory where file is located) C:\system32\regsrv32 filename.xxx
The important part is to put the directory path in or navigate via the command line to that directory.
Slink ------------- http://www.aurorashow.com/">
Coming soon www.computerizedlights.com |
Posted By: mbyers23
Date Posted: 03 Sep 2008 at 5:26pm
|
I am running Vista 64 bit and had to edit the batch file as follows, then it worked no problem:
regsvr32 /s /u c:\windows\sysWOW64\mscomm32.ocx
regsvr32 /s /u c:\windows\sysWOW64\mscomctl.ocx They should create a second patch or be very clear that the patch only works for 32 bit.
Marcus
|
Posted By: wellinge
Date Posted: 03 Sep 2008 at 5:45pm
| and what is the filename that i should use both to uninstall and reinstall? |
Posted By: LightChristmas
Date Posted: 03 Sep 2008 at 6:00pm
|
At the "Start" box on the desktop, type CMD then click on the CMD icon at the top of the list. A command line box with a C:> prompt will appear. Type in each line as follows: regsvr32 /u c:\windows\system32\mscomm32.ocx PRESS ENTER You should get a confimation message in a pop-up box. Click OK and type in the next line regsvr32 /u c:\windows\system32\mscomctl.ocx PRESS ENTER Another confirmation box, click OK, and do the next line regsvr32 /u c:\windows\system32\comdlg32.ocx PRESS ENTER once again, click OK, and reboot your system. If you don't get a confirmation message for any of the above lines, first check your spelling then let us know what it says. ------------- http://www.aurorashow.com/">
|
Posted By: wellinge
Date Posted: 03 Sep 2008 at 6:51pm
|
"At the "Start" box on the desktop, type CMD then click on the CMD icon
at the top of the list. A command line box with a C:> prompt will
appear. Type in each line as follows: regsvr32 /u c:\windows\system32\mscomm32.ocx PRESS ENTER You should get a confimation message in a pop-up box. Click OK and type in the next line regsvr32 /u c:\windows\system32\mscomctl.ocx PRESS ENTER Another confirmation box, click OK, and do the next line regsvr32 /u c:\windows\system32\comdlg32.ocx PRESS ENTER once again, click OK, and reboot your system. If you don't get a confirmation message for any of the above lines, first check your spelling then let us know what it says." So I did this, and the error message still pops up...  |
Posted By: LightChristmas
Date Posted: 03 Sep 2008 at 7:02pm
Okaaaayy. Go to the C:\windows\system32 directory and delete mscomm32.ocx Start Aurora (it will automatically replace the deleted file with a fresh version). Let me know what happens. ------------- http://www.aurorashow.com/">
|
Posted By: LightsOnLogan
Date Posted: 03 Sep 2008 at 7:56pm
|
I've updated the patch file to fix a few more Vista issues. Those still having problems should redownload it from http://www.aurorashow.com/downloads/auroravistapatch.zip - http://www.aurorashow.com/downloads/auroravistapatch.zip and try again with the new version.
This new version adds additional potential problem files to the list.
After running the patch try Aurora to see if it works. If it still does not, then reinstall Aurora and reboot then try again.
If you are still experiencing problems after all of the above then please post your entire message here. ------------- http://www.aurorashow.com/">
|
Posted By: wellinge
Date Posted: 03 Sep 2008 at 11:44pm
|
ok SOOOOO! I tried the following: 1) downloaded the 2nd vista patch (didn't work) 2) Reinstalled Aurora (didn't work) 3) Deleted mscomm32.ocx, started aurora and it repaired it (didn't work) 4) deleted mscomct2.ocx , started aurora and it repaired it (didn't work) Note: Sequencer works perfect from what I can tell, always has. This error pops up in scheduler when i double click on a date on the calendar, or add a new event. Here is the error in full: Aurora encountered and unexpected error and will now reset. Debugging Information: 339: Component 'MSCOMCT2.OCX' or one of its dependencies not correctly registered: a file is missing or invalid Aurora.Scheduler.NewSchedule.0 Aurora.Scheduler.NewSchedule.0 so that's all I know...thanks so far for all the ideas to try! Hope this helps figure something out. Is it just me, or are other people starting to get it fixed? Anymore input would be appreciated! Thanks!  |
Posted By: LightChristmas
Date Posted: 04 Sep 2008 at 2:09am
|
Email me so I can send you a known working mscomct2 file you can drop in.
------------- http://www.aurorashow.com/">
|
Posted By: JonB256
Date Posted: 04 Sep 2008 at 6:12am
|
OK, I downloaded the "mscomct2" CAB file from Microsoft http://support.microsoft.com/kb/297381 I opened the CAB, copied them to my desktop, right clicked on the INF file to install. Now the scheduler works without the erorr message. (I haven't run the scheduler yet, but no more error message when just creating an event) (I noticed the bc_34a posted the same fix in the other thread on these issues)------------- JonB - D-Light user |
Posted By: wellinge
Date Posted: 04 Sep 2008 at 10:05am
| THAT WORKED!!! Thanks JonB! The error message goes away, and I'm testing a scheduled show right now! |
Posted By: wellinge
Date Posted: 04 Sep 2008 at 10:28am
| yup the show worked, the scheduler to my knowledge works fully! Thanks again for all your help! |
Posted By: LightsOnLogan
Date Posted: 04 Sep 2008 at 1:46pm
|
I think (but have been wrong before) that we've fixed this...
Those still experiencing problems:
1. Uninstall Aurora
2. Download http://www.aurorashow.com/downloads/aurora_1_0_0_b.zip - http://www.aurorashow.com/downloads/aurora_1_0_0_b.zip
3. Install the new version you just downloaded.
Let me know if it works; if it does I will replace the standard download with this one. ------------- http://www.aurorashow.com/">
|
Posted By: wellinge
Date Posted: 04 Sep 2008 at 3:58pm
sorry...someone else will have to try that...cuz i'm not touching anything now that its working! haha 
|
Posted By: LightsOnLogan
Date Posted: 04 Sep 2008 at 4:03pm
Very wise! ------------- http://www.aurorashow.com/">
|
Posted By: LightChristmas
Date Posted: 04 Sep 2008 at 4:16pm
|
Yup! First Rule of Engineering (or software development): "If it ain't broke, don't %$# with it!"
------------- http://www.aurorashow.com/">
|
Posted By: wellinge
Date Posted: 04 Sep 2008 at 6:14pm
| yup! As a matter of fact, I'm going to college for mechanical engineering, so I know that rule very well!! |