Sequencer freezes & error on scheduler

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   still cant get anything to work right.  If anyone can tell me where to have her look for the .ax files, or have anymore ideas, please help me out. I gotsta get this running before thursday night! 

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wellinge Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2008 Online Status: Offline Posts: 44	Quote Reply Posted: 09 Dec 2008 at 8:06pm
	still cant get anything to work right. If anyone can tell me where to have her look for the .ax files, or have anymore ideas, please help me out. I gotsta get this running before thursday night!

wellinge Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2008 Online Status: Offline Posts: 44	Quote Reply Posted: 09 Dec 2008 at 2:29pm
	everthing is closed when she has sequencer open....

wellinge Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2008 Online Status: Offline Posts: 44	Quote Reply Posted: 09 Dec 2008 at 2:27pm
	where should i have her look for these?

Pony_God Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 01 Sep 2008 Location: Naples, FL Online Status: Offline Posts: 551	Quote Reply Posted: 09 Dec 2008 at 2:26pm
	Well, after it hangs once, you have to reboot. ^I get this on XP all the time.^ Is she in IE, or anything else at the same time? ICQ, IM software?
	Fine. You're so smart you rig up the lights. D-Light users Unite!

LightsOnLogan Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 11 Oct 2007 Online Status: Offline Posts: 3187	Quote Reply Posted: 09 Dec 2008 at 2:26pm
	Sounds like the hang is occurring in videoedit.ocx which does rely on the computer having the proper installation of codecs and well formed .ax filter files. Sometimes other applications (e.g. PowerDVD) change these files and some versions can cause havoc with other programs. One thing you could try is to find all of the .ax files on the system and temporarily rename them to the .ax2 extension and then rebooting (note: this will almost certainly break some other application... you will need to change them back for that other application to work if this happens... we're just testing right now to see if one of them is the culprit).


wellinge Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2008 Online Status: Offline Posts: 44	Quote Reply Posted: 09 Dec 2008 at 2:18pm
	she says it has the rotating circle (that vista uses instead of an XP hourglass) and it stops responding

wellinge Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2008 Online Status: Offline Posts: 44	Quote Reply Posted: 09 Dec 2008 at 2:17pm
	no, she goes to create a brand new show, and it still freezes up at the same spot, trying both an mp3 file and a wav file, both hang up.

Pony_God Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 01 Sep 2008 Location: Naples, FL Online Status: Offline Posts: 551	Quote Reply Posted: 09 Dec 2008 at 2:16pm
	Can she _create_ a new sequence without importing anything?
	Fine. You're so smart you rig up the lights. D-Light users Unite!

wellinge Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2008 Online Status: Offline Posts: 44	Quote Reply Posted: 09 Dec 2008 at 2:10pm
	any more ideas?

LightsOnLogan Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 11 Oct 2007 Online Status: Offline Posts: 3187	Quote Reply Posted: 09 Dec 2008 at 2:02pm
	IIRC, 3709 is an ADO connection "invalid context" error. That usually indicates a bad borealis.dat or some other bad .dat file in \Shows. I suspect that since the audio files were never loaded properly the show file was never created properly. Two other customers have reported that installing the .NET framework sometime after installing Aurora also results in this error and requires an Aurora uninstall/reinstall to fix. While this doesn't make sense and isn't lab reproducible, it apparently does happen. In your case, just delete all of the .dat files from the \Shows directory and recreate the show schedule after the audio issue is fixed. Edited by LightsOnLogan - 09 Dec 2008 at 2:04pm